I can’t seem to be able to embed the Slideshare. Go check it out here: http://www.slideshare.net/oukearts/service-in-the-industry-is-not-a-product-feature-but-a-business-model
Here’s what you should remember if you’re top notch Chief Executive in the tech industry: stop seeing services as a product feature, extension or add-on. Innovation in tech companies should not be focused on finding new ways to ‘upsell’ your clients who have installed your existing products.